Terms of service

These are the terms between you and CleanRun. By using CleanRun you agree to them.

1. Who we are

CleanRun is operated by a sole trader based in the United Kingdom, trading as CleanRun. Contact us at hello@cleanrun.uk.

2. What CleanRun is

Software for running a cleaning business: scheduling, recurring rounds, customer records, quotes, invoicing and an online booking page. It is not accounting software, it does not file your tax return, and it does not give you legal or financial advice.

3. Your account

• You must give accurate details and keep your password to yourself.
• You are responsible for what happens under your account, including what the staff you invite do.
• You must be 18 or over and using CleanRun for a business.
• Tell us promptly if you think someone else has got into your account.

4. Plans, trial and payment

• The free trial runs for 14 days with no card required, and gives you the full Growth plan.
• After the trial, Starter is £11.99 a month and Growth is £26.99 a month, or £119 and £269 a year. We are not VAT registered, so there is no VAT to add — £11.99 means £11.99.
• Payment is taken in advance, monthly or yearly, by Stripe. We do not handle your card details.
• If your trial ends without a subscription, your account becomes read-only. Nothing is deleted, and it all comes back when you subscribe.
• We may change prices, but we will give you at least 30 days’ notice by email before a change affects you.

5. Cancelling

• You can cancel at any time from the billing portal in Settings. Your subscription runs to the end of the month you have already paid for, and then stops. We do not charge you again, and we do not refund part of a month.
• When it stops, we will ask what you want us to do with your data: keep it as it is, in case you come back, or delete it. If you choose to delete it, you can export your customers, jobs, quotes and invoices to a spreadsheet first.
• Cancelling a subscription is not the same as deleting your account. Your data stays until you ask us to delete it.
• Deleting your account schedules permanent deletion 14 days later. You can cancel that from Settings during those 14 days. After that, the data cannot be recovered.
• We may suspend or close an account that is being used in breach of section 6, and will tell you why.

6. Acceptable use

Do not use CleanRun to:

• Store data you have no right to hold, or use someone’s data in a way they have not agreed to.
• Send unsolicited marketing through the invoicing or booking features.
• Attempt to access another business’s data, probe or break the service, or get round plan limits.
• Break the law, or anyone else’s rights.

7. Your customers’ data, and our role

For the personal data you put into CleanRun about your customers and staff, you are the controller and we are your processor. These are our processing terms, which form part of this agreement.

What we process, and why

• Subject matter and purpose: providing the CleanRun software to you.
• Duration: for as long as your account exists, plus the 14-day deletion window.
• Types of personal data: names, postal addresses, email addresses, phone numbers, access notes, job records, photographs, quotes and invoices.
• Categories of people: your customers, people who submit your booking form, and your staff.

What we commit to

• We process this data only on your instructions, and using the service is your instruction. If the law ever requires something else of us, we will tell you unless we are forbidden to.
• Everyone with access is bound by confidentiality.
• We keep appropriate security measures, including encryption in transit, access scoped so one business can never read another’s data, and role-based permissions within your own account.
• We will tell you without undue delay if there is a personal data breach affecting your data, with what we know and what we are doing.
• We will help you, as far as we reasonably can, with requests from individuals and with your own obligations around security, breach reporting and impact assessments.
• On deletion of your account, your data is deleted as described in section 5. We do not keep a copy beyond our backups, which age out normally.
• You may ask us for the information you need to show we are meeting these obligations.

Sub-processors

You agree to our use of sub-processors in the categories set out in the privacy policy: hosting and infrastructure, payment processing, email delivery and address lookup.

We will give you the current list of named companies on request — email hello@cleanrun.uk and we will send it. We will also tell you before we add or replace one, and you may object; if we cannot resolve your objection you may cancel without penalty.

8. Availability

We work to keep CleanRun running and available, but we do not guarantee it will never be unavailable, and we do not offer an uptime commitment. Where maintenance needs the service to go offline we will do it outside normal working hours wherever we can.

9. Our liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited.

Subject to that, we are not liable for loss of profit, loss of business, loss of goodwill, loss of anticipated savings, or any indirect or consequential loss, however it arises.

Our total liability to you for all claims in any twelve month period is limited to the greater of the fees you paid us in the twelve months before the claim, or £500.

CleanRun is not a backup service. Keeping your own copy of anything you cannot afford to lose is sensible whatever this section says, and you can export your data at any time.

10. Changes to these terms

We may update these terms. If a change materially affects you we will email you at least 30 days beforehand. Carrying on using CleanRun after that means you accept the new terms.

11. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

See also our privacy policy.