Questions, answered plainly

No. The 14-day trial starts with an email address, and we only ask for a card when you decide to subscribe.

£11.99 a month on Starter or £26.99 on Growth, or £119 and £269 if you pay for a year up front. There are no per-job fees, no per-invoice fees and no cut of what you bill.

Yes. A year up front is £119 on Starter or £269 on Growth, saving £24.88 and £54.88 against paying monthly. You can move between monthly and yearly whenever you like from Settings: switching to yearly applies straight away, with credit for the part of the month you have already paid for, and switching back to monthly takes effect once the year you have paid for runs out.

No. Quotes and VAT invoicing are on both plans, not sold as an add-on.

Yes. Cancelling bills you to the end of the period you have already paid for and then stops — nothing further is taken, and there is no notice to give. We then ask whether you want your data kept in case you come back, or removed, with a copy of everything you entered to take with you.

Starter is the single-user plan — unlimited customers and jobs, but just you. Growth adds unlimited team members, job photos, extra services, holiday management, reports and batch invoicing.

Yes, from Settings once you are subscribed. You can move either way.

On Growth, yes. Each cleaner gets their own login and sees only the jobs assigned to them — not your prices and not the rest of the round.

Yes. It runs in a browser on a phone, tablet or desktop with nothing to install, and you can add it to your home screen if you want it to behave like an app.

Build a quote and send it. When the customer accepts, it becomes a job on the calendar, and the finished job becomes an invoice with the address and description already filled in.

It lives at cleanrun.uk/book/ plus a short name you choose, so you can make it your business name. A booking page on your own domain is not something we do yet.

Not yet. The booking page collects the request and their details; you take payment however you do now, and invoice them from the finished job.

Leave VAT switched off and nothing about it appears on your invoices. Turn it on when you register, at your own rate.

Yes, on both plans. Set how often a customer is cleaned — weekly, fortnightly, or every few weeks, on whichever days suit — and the jobs are generated for you. It is not held back for the bigger plan.

Nothing is deleted. Holidays, job photos, extra services and staff records all stay exactly as they are — the screens just stop appearing, and everything is there again if you move back up.

Yes. Reports exports your jobs, invoices, quotes and customers to a spreadsheet you can open in Excel or Google Sheets, filtered by date range and customer.